Lowe's Credit Card Review 2026: Our Complete Experience with Synchrony Bank
If you're searching for a Lowe's credit card review, a Synchrony Bank review, or wondering "should I pay off my Lowe's credit card?" — this is the real-world experience we wish we had found before it was too late.
We opened our MyLowe's Rewards Credit Card (account code SYNCB/LOW) through Synchrony Bank on July 7, 2023. At the time, we were new credit users with no established credit score. Our starting credit limit was just $100. Over the next two and a half years, we used the card responsibly for our home build, making every single payment on time. We never missed a payment. Not once. Our payment history shows 100% on-time payments from the day we opened the account.
Our credit limit grew to $15,000, with a highest balance of $14,813. We took advantage of Lowe's 12-month no-interest promotional financing — the same promo they advertise for appliances, installed HVAC, and flooring with a $299 minimum purchase. This is a standard benefit of the MyLowe's Rewards Credit Card.
When the promotional period ended, we did what every financial advisor tells you to do: we paid off the balance in full. On March 26, 2026, we made a single payment of $13,545.66, bringing our account current. At that point, our credit profile was strong: TransUnion score of 735 out of 850, Equifax score of 735 out of 850, zero derogatory marks, zero late payments (0/0/0 for 30, 60, and 90 days), and overall credit card utilization of just 3%.
Then, immediately after we paid it off, Synchrony Bank reduced our credit limit from its previous level back down to $100. The credit line we had built over nearly three years of perfect payment history was gone. We now had a balance of $83 on a $100 limit — that's 83% credit utilization on this account, not because of irresponsible spending, but because they slashed our available credit to virtually nothing.
We called Synchrony Bank to ask why and to request the limit be restored. Their answer: "There's nothing we can do." No explanation. No appeal process. No path forward.
Why This Matters for Homeowners and Builders
We were in the middle of building our house. We were relying on that credit line to purchase remaining materials and supplies from Lowe's. After the limit was cut, we no longer had access to the credit we needed to finish our home. This wasn't a luxury purchase — this was our home build, and Lowe's promotional financing was a key part of our budget plan.
If you're a homeowner, builder, or contractor who uses a Lowe's store credit card or any Synchrony Bank store card for project financing, understand this: the credit limit you've built over years of responsible use can be taken away the moment you pay off your balance. In our opinion, the system appears to reward carrying a balance and penalize responsible payoff behavior.
What We Would Tell Other Lowe's Credit Card Holders
Based on our personal experience, here is what we believe every Lowe's cardholder should consider: Don't assume your credit limit is secure just because you've been a perfect customer. Don't rely on Lowe's or Synchrony Bank credit for ongoing projects without a backup plan. Understand that paying off your balance in full may, in our experience, result in a credit limit reduction rather than a reward. And if this happens to you, be prepared for Synchrony Bank to tell you there's nothing they can do about it.
This is our honest experience. We're sharing it because we believe other consumers deserve to know what can happen. If this has happened to you, you're not alone.